Shipping policy

Shipping areas

We ship orders exclusively within the United Kingdom.

Postage costs

  • Free shipping  on all orders within the United Kingdom.

  • We cover all shipping costs. There's no minimum order value – every order ships free.

Order Shipping

Found your perfect look on De Runners Amsterdam? You'll want it delivered as soon as possible! That's why we ensure your order is carefully processed and shipped within the specified delivery time.

Processing time: 2-3 business days (Mon-Sun).
Shipping time: 5-8 business days (Mon-Sun).
Total delivery time: 7-11 business days (Mon-Sun).

Order and Cut-off time

  • Orders placed before 6:00 PM (Mon-Sun, GMT+1) will be processed the same day.

  • Orders placed after 6:00 PM will be processed the next business day.

Dispatch

After processing, your package will be shipped immediately. The average delivery time is 5-8 business days. We work exclusively with reliable shipping partners, including:

  • Royal Mail
  • Evri
  • Yodel
  • DHL
  • DPD

Customer service

We strive to make the ordering and delivery process as simple and pleasant as possible. If you have any questions or comments, please feel free to contact our customer service at:

Email: help@derunners.com
Phone: +3197010284631

Contact details

  • Shop name: De Runners
  • Address: Runstraat 2, 1016 GK Amsterdam, Netherlands 
  • Email: help@derunners.com
  • Phone: +3197010284631

Working hours

Sat - Thu: 11AM - 6PM
Friday: 10AM - 6PM